Shipping Policy – PhotonNovas
Effective Date: March 6, 2025
At PhotonNovas, we are committed to fast and reliable shipping. Please review our shipping policy for details on order processing, delivery options, and tracking.
1. Order Processing Time
🕒 Orders are processed within 1-3 business days after payment confirmation.
📅 Orders placed on weekends or holidays will be processed on the next business day.
⚠️ If delays occur due to high order volume or unforeseen circumstances, we will notify you via email.
2. Shipping Methods & Delivery Time
We offer multiple shipping options to meet your needs:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-10 business days | Varies by location |
| Expedited Shipping | 2-5 business days | Additional charge applies |
| Express Shipping | 1-3 business days | Additional charge applies |
📌 Note: Delivery times may vary due to carrier delays beyond our control.
3. Shipping Destinations
🌎 We ship domestically and internationally. However, shipping availability depends on your country’s regulations.
📩 If we cannot ship to your location, we will notify you before processing your order.
4. Shipping Costs
💲 Shipping costs are calculated at checkout based on your order’s weight, destination, and shipping method.
🎁 Free shipping may be available for orders over a certain amount (check our website for current promotions).
🌍 International customers are responsible for any customs duties or import taxes.
5. Tracking Your Order
📦 Once your order ships, you will receive a tracking number via email to monitor your shipment.
📩 If you do not receive a tracking update within 3 business days, check your spam folder or contact us for help.
6. Lost, Stolen, or Delayed Shipments
🚨 PhotonNovas is not responsible for lost or stolen packages once marked “Delivered” by the carrier.
📞 If your package is lost in transit, please contact the shipping carrier first. If further help is needed, reach out to our customer support team.
⏳ Delivery delays may occur due to weather conditions, customs clearance, or unforeseen issues.
7. Address Accuracy & Changes
✏️ Please double-check your shipping address before completing your order.
⏳ If you need to modify your address, contact us within 24 hours of placing your order.
🚫 Once an order has shipped, we cannot make address changes.
8. Damaged or Incorrect Orders
📸 If your package arrives damaged or you receive the wrong items, contact us within 48 hours of delivery.
📝 Provide clear photos of the issue, and we will work quickly to resolve the problem.
9. Returns Due to Failed Delivery
🚚 If an order is returned to us due to an incorrect address or failure to collect from the carrier:
✔️ Customers may be responsible for additional reshipping fees.
10. Contact Us
For any shipping-related questions, reach out to our support team:
📧 Email: info@photonnovas.xyz
📞 Phone: 307-621-0431
Thank you for choosing PhotonNovas – Your Trusted Fashion Destination!