Refund and Return Policy – PhotonNovas
Effective Date: March 6, 2025
At PhotonNovas, your satisfaction is our priority. If you’re not completely happy with your purchase, please review our Refund and Return Policy below to understand how to proceed.
1. Return Eligibility
✔ We accept returns and exchanges within 30 days of receiving your order.
✔ Items must be unworn, unwashed, with original tags attached, and in their original packaging.
✔ Non-returnable items include:
- Clearance or sale items
- Gift cards
- Personal items such as underwear or swimwear (for hygiene reasons)
2. How to Initiate a Return or Exchange
To start a return or exchange, follow these steps:
📧 Contact Us – Email info@photonnovas.xyz or call 307-621-0431 with your order number and reason for return.
📦 Return Instructions – Our team will provide return instructions and the return address. Please ship your return within 7 days of receiving instructions.
3. Refund Process
🔍 Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.
💰 Approved refunds will be processed within 7-10 business days back to your original payment method.
⏳ Refund times may vary depending on your bank or payment provider.
4. Exchanges
📌 If you need a different size or color, please mention this when you contact us.
🚚 Once we receive your original item, we will ship the replacement or offer a store credit/refund if the item is unavailable.
5. Damaged or Defective Products
🛠 If you receive a damaged or defective item, notify us within 48 hours of delivery.
📸 Provide clear photos of the damage for a faster resolution.
🔄 We will arrange a replacement or full refund at no extra cost.
6. Shipping Costs for Returns
✈️ Customers are responsible for return shipping costs, unless:
- The item was damaged or defective
- We made an error in your order
📌 We recommend using a trackable shipping service, as we cannot guarantee receipt of your return.
7. Late or Missing Refunds
If you haven’t received your refund yet:
✅ Check your bank account first.
✅ Contact your credit card provider—it may take some time before your refund is posted.
✅ If the issue persists, contact us at info@photonnovas.xyz for further assistance.
8. Contact Us
For any questions regarding returns, exchanges, or refunds, feel free to reach out:
📧 Email: info@photonnovas.xyz
📞 Phone: 307-621-0431
Thank you for shopping with PhotonNovas—we appreciate your trust and support!